# SSO sign-in failing on some attempts for some users

- Provider: [1Password](https://down.guide/1password)
- Level: confirmed
- Impact: Partial outage
- lasted 8d 21h
- started 2026-04-13 17:24 UTC
- SSO (Single Sign On), SSO (Single Sign On), SSO (Single Sign On) +1
- id: DWN-259c7cbb40
- Official page: https://stspg.io/4d2lgv6ywgyq

## Updates from 1Password
### 2026-04-13 17:24 UTC: monitoring
SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.

### 2026-04-15 15:49 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-04-17 15:07 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-04-22 15:17 UTC: resolved
This incident has been resolved.

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