# Item Usage Metrics Not Updating in Real Time

- Provider: [1Password](https://down.guide/1password)
- Level: confirmed
- Impact: Degraded
- lasted 4d 15h
- started 2025-11-13 23:55 UTC
- Admin console, Admin console, Admin console +5
- id: DWN-7ff0936987
- Official page: https://stspg.io/r67drjxy3d6d

## Updates from 1Password
### 2025-11-13 15:57 UTC: investigating
Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.

### 2025-11-13 16:58 UTC: investigating
We are continuing to investigate this issue.

### 2025-11-13 18:19 UTC: investigating
Our teams continue to actively investigate this issue.

### 2025-11-13 21:50 UTC: investigating
We are continuing to investigate this issue. We identified a potential root cause and work is in progress to confirm. We will share another update when that work is complete.

### 2025-11-13 23:55 UTC: identified
We've identified the issue and our team is taking steps towards mitigating.

### 2025-11-14 21:49 UTC: identified
We've observed signs of improvement from steps we've taken so far, and we are continuing work to mitigate the issue. We will share another update when that work is complete.

### 2025-11-15 01:15 UTC: identified
We've completed mitigation work and are monitoring results.

### 2025-11-15 01:16 UTC: monitoring
We've completed mitigation work and item usage metrics appear to be updating in real time. We will continue to closely monitor performance to ensure the issue is fully resolved.

### 2025-11-18 15:37 UTC: resolved
This incident has been resolved.

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