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1Password

Some MSP users are unable to access Managed Companies

Partial outage Lasted 4h 56m · started · 1Password's page

Level
confirmed
Worst impact
Partial outage
Components
Admin console
Down Index
31of 100

What to do

  • Check whether you use 1Password Admin console. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 56m it lasted.

    Anything that failed between 2025-10-28 20:41 UTC and 2025-10-29 01:37 UTC may need a replay.
  • Subscribe to 1Password's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=1password works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from 1Password 9

  1. investigating

    We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.

    provider

  2. identified

    We identified the issue and the engineering team is working on a mitigation.

    provider

  3. identified

    The engineering team is continuing to work on a mitigation.

    provider

  4. identified

    The engineering team is preparing to deploy a mitigation.

    provider

  5. identified

    The engineering team is deploying a mitigation.

    provider

  6. identified

    The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

    provider

  7. identified

    The engineering team is in the final stages of releasing the mitigation to production.

    provider

  8. monitoring

    The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

    provider

  9. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-94975ca7b3

Is 1Password still down?

No, this incident was resolved 2025-10-29 01:37 UTC. For 1Password's live state, see https://down.guide/1password.

How long did it last?

4h 56m, from 2025-10-28 20:41 UTC to 2025-10-29 01:37 UTC, by the times 1Password posted.

What was affected?

1Password named Admin console.

What caused it?

1Password hasn't published a root cause. If it does, it shows here.

Where does this come from?

1Password's official status page, https://status.1password.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.