# Some MSP users are unable to access Managed Companies

- Provider: [1Password](https://down.guide/1password)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 56m
- started 2025-10-28 20:41 UTC
- Admin console
- id: DWN-94975ca7b3
- Official page: https://stspg.io/xklbpzylhk4s

## Updates from 1Password
### 2025-10-28 20:41 UTC: investigating
We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.

### 2025-10-28 20:58 UTC: identified
We identified the issue and the engineering team is working on a mitigation.

### 2025-10-28 21:22 UTC: identified
The engineering team is continuing to work on a mitigation.

### 2025-10-28 21:50 UTC: identified
The engineering team is preparing to deploy a mitigation.

### 2025-10-28 22:27 UTC: identified
The engineering team is deploying a mitigation.

### 2025-10-28 22:52 UTC: identified
The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

### 2025-10-28 23:59 UTC: identified
The engineering team is in the final stages of releasing the mitigation to production.

### 2025-10-29 01:06 UTC: monitoring
The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

### 2025-10-29 01:37 UTC: resolved
This incident has been resolved.

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