# Restoring Access with a Recovery Code Is Failing for Some Users

- Provider: [1Password](https://down.guide/1password)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2026-06-24 17:15 UTC
- Sign in, Sign in, Sign in +1
- id: DWN-989750f8b9
- Official page: https://stspg.io/4l9c631tvtk5

## Updates from 1Password
### 2026-06-24 17:15 UTC: investigating
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.

### 2026-06-24 17:30 UTC: investigating
Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

### 2026-06-24 17:50 UTC: investigating
The issue is still under investigation. We will continue to share updates as they become available.

### 2026-06-24 18:32 UTC: investigating
The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

### 2026-06-24 18:35 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-24 18:51 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-24 19:01 UTC: resolved
The issue is now resolved, and access to 1Password services should be fully restored.

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