Email invites to some users are not being received for some customers

What to do

• Check whether you use 1Password Admin console, Admin console, Admin console, Admin console. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 21h 59m it lasted.

  Anything that failed between 2025-09-18 20:19 UTC and 2025-09-19 18:17 UTC may need a replay.

• Subscribe to 1Password's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=1password works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from 1Password 3

1. investigatingSep 18, 2025, 8:19 PM UTC

   We are having some issues sending email invites to users for some customers. We are investigating the issue and will update this space when we have more information.

   provider

2. monitoringSep 18, 2025, 9:59 PM UTC

   We have made some changes to mitigate the issue and are seeing positive results. We will continue to monitor through tomorrow to confirm the issue is resolved.

   provider

3. resolvedSep 19, 2025, 6:17 PM UTC

   We have confirmed resolution of this issue and this incident is now resolved.

   provider

Corrections

None so far.

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