# Email invites to some users are not being received for some customers

- Provider: [1Password](https://down.guide/1password)
- Level: confirmed
- Impact: Degraded
- lasted 21h 59m
- started 2025-09-18 20:19 UTC
- Admin console, Admin console, Admin console +1
- id: DWN-a319e95439
- Official page: https://stspg.io/r11j4hk7p898

## Updates from 1Password
### 2025-09-18 20:19 UTC: investigating
We are having some issues sending email invites to users for some customers. We are investigating the issue and will update this space when we have more information.

### 2025-09-18 21:59 UTC: monitoring
We have made some changes to mitigate the issue and are seeing positive results. We will continue to monitor through tomorrow to confirm the issue is resolved.

### 2025-09-19 18:17 UTC: resolved
We have confirmed resolution of this issue and this incident is now resolved.

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