Contact and Sales Forms Returning Errors to Users

What to do

• Check whether you use 1Password 1Password.com website, 1Password.com website, 1Password.com website, 1Password.com website in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 20m it lasted.

  Anything that failed between 2025-09-18 14:48 UTC and 2025-09-18 17:08 UTC may need a replay.

• Subscribe to 1Password's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=1password works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from 1Password 3

1. investigatingSep 18, 2025, 2:48 PM UTC

   We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.

   provider

2. identifiedSep 18, 2025, 4:01 PM UTC

   We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.

   provider

3. resolvedSep 18, 2025, 5:08 PM UTC

   Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

   provider

Corrections

None so far.

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