# Contact and Sales Forms Returning Errors to Users

- Provider: [1Password](https://down.guide/1password)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 20m
- started 2025-09-18 14:48 UTC
- 1Password.com website, 1Password.com website, 1Password.com website +1
- us
- id: DWN-a43051d2ed
- Official page: https://stspg.io/vvvmctx88rsm

## Updates from 1Password
### 2025-09-18 14:48 UTC: investigating
We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact business@1password.com". We are investigating the issue and will update this space when we know more.

### 2025-09-18 16:01 UTC: identified
We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.

### 2025-09-18 17:08 UTC: resolved
Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

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