# DeepL is experiencing a problem with Document Translations

- Provider: [DeepL](https://down.guide/providers/deepl)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-09-09 16:55 UTC
- eu
- id: DWN-00657f8270
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PWLA6H5

## Root cause
DeepL promised a root-cause report on 2026-09-09 16:55 UTC; none published yet.

## Updates from DeepL
### 2026-09-09 16:55 UTC: resolved
Affected Services: DeepL Apps, DeepL Free - Document Translation, DeepL Pro - API (EU), DeepL Pro - Document Translation, DeepL Pro - Translate
 Started: Wed, 09 Sep 2026 15:45:00 GMT
 Last Updated: Wed, 09 Sep 2026 16:55:00 GMT
 Updates: 
 15:45:00: We've identified an issue with our Document Translation service leading to a full service outage for the majority of our DocTras customers. We are investigating and will post an update shortly.
 16:15:00: We've traced the fault to a routine update in our storage layer. We are investigating possible resolution options and will update shortly.
 16:55:00: All systems are now functions correctly and service is fully restored. Apologies for the inconvienence. We will post an RCA document shortly.

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