# Elevated error rate on Royal Mail\_SF Tracking

- Provider: [Shippo](https://down.guide/providers/shippo)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 32m
- started 2026-09-12 21:47 UTC
- Royal Mail (Storefeeder)
- id: DWN-008ed32b0a
- Official page: https://stspg.io/22lhjw6n8m77

## Updates from Shippo
### 2026-09-12 21:47 UTC: investigating
We have detected an elevated error rate from Royal Mail\_SF Tracking API. Our team has escalated the issue with the data provider. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

### 2026-09-13 00:20 UTC: resolved
This incident has been resolved.

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