# Support case creation unavailable

- Provider: [ClickHouse Cloud](https://down.guide/providers/clickhouse-cloud)
- Confidence: Confirmed
- Impact: Operational
- lasted 31m
- started 2026-10-12 01:55 UTC
- id: DWN-00e851f77b
- Official page: https://status.clickhouse.com/incidents/01M4PX4ZZV4E5RTDJZ3G5ZFMNT

## Updates from ClickHouse Cloud
### 2026-10-12 01:55 UTC: investigating
We have identified an issue that prevents customers from creating new support cases and viewing existing cases in the ClickHouse Cloud console. Affected users may see an error when loading the support page or submitting a case. ClickHouse Cloud services, queries, and data are not affected.
We are rolling out a fix now and expect it in production within the next 30–60 minutes.

### 2026-10-12 02:26 UTC: resolved
The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.

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