# Webhook & Email Delivery

- Provider: [Paddle](https://down.guide/providers/paddle)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 22m
- started 2026-04-21 11:00 UTC
- us
- id: DWN-00f08b545b
- Official page: https://paddlestatus.com/incidents/01KPQV5Y93Z3QV3PZMRCKDZT9B

## Updates from Paddle
### 2026-04-21 11:00 UTC: identified
We have identified the issue affecting Email, Webhooks & Alerts that began around 11:40. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

### 2026-04-21 11:43 UTC: monitoring
A fix has been deployed and the underlying issue affecting Email, Webhooks & Alerts has been internally resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST.
Furthermore, all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST.
We are continuing to monitor the situation to ensure full stability before marking this incident as completely resolved.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at \[sellers@paddle.com\](mailto:sellers@paddle.com "sellers@paddle.com").

### 2026-04-21 14:22 UTC: resolved
The underlying issue affecting Email, Webhooks & Alerts has been resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST, and all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST.
Our teams will continue to monitor the services closely to ensure ongoing stability.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at \[sellers@paddle.com\](mailto:sellers@paddle.com "sellers@paddle.com").

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