# Errors on requests to Contentful from Frankfurt (FRA) region

- Provider: [Contentful](https://down.guide/providers/contentful)
- Confidence: Confirmed
- Impact: Degraded
- lasted 7h 54m
- started 2026-07-03 09:32 UTC
- Content Management API, Content Management API, Web App +1
- eu
- id: DWN-014173955f
- Official page: https://stspg.io/5h4fwbhhcc7j

## Updates from Contentful
### 2026-07-03 09:32 UTC: identified
We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

### 2026-07-03 11:29 UTC: identified
Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

### 2026-07-03 17:26 UTC: resolved
We have taken action and error rates have returned to normal.

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