# Issue with Loom Meeting Recordings in Zoom

- Provider: [Loom](https://down.guide/providers/loom)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 31m
- started 2025-09-12 20:43 UTC
- Recording
- Loom states the impact was 2025-09-12 09:03 to 20:15 UTC (11h 12m)
- id: DWN-01fa977ca9
- Official page: https://stspg.io/43w0m4ps3l7g

## Updates from Loom
### 2025-09-12 20:43 UTC: monitoring
From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.

### 2025-09-12 22:14 UTC: resolved
The issue has been resolved and the service is operating normally.

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