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Atlassian Statuspage

Incident

Missing Metrics for a Subset of Status Pages

Degraded Lasted 3d 17h · started · Atlassian Statuspage's page

DWN-036e4daf63Atlassian StatuspageResolved

Level
confirmed
Worst impact
Degraded
Components
Pingdom Integration, New Relic Integration, Datadog Integration, Custom Integration
Down Index
25of 100

What to do

  • Check whether you use Atlassian Statuspage Pingdom Integration, New Relic Integration, Datadog Integration, Custom Integration. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 3d 17h it lasted.

    Anything that failed between 2022-04-25 22:47 UTC and 2022-04-29 16:08 UTC may need a replay.

  • Subscribe to Atlassian Statuspage's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=statuspage works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Atlassian Statuspage 5

  1. investigating

    We are currently investigating an issue with missing system metrics for a subset of status pages.

    provider

  2. identified

    We have identified a metrics display problem for a majority of status pages due to a vendor issue. This is purely a display problem and we are not experiencing any data loss. We are working to return the service to normal operations.

    provider

  3. identified

    We are still actively engaged with our vendor while their engineering teams work on the issue. Unfortunately, alternative workarounds did not produce acceptable results. Once again, this is purely a display problem and we are not experiencing any data loss.

    provider

  4. monitoring

    We have released a fix for the metrics display problem. Affected metrics displays should have returned to a functioning state. We are still actively engaged with our vendor and are working with their engineering team on fixing the root cause of this issue.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-036e4daf63

Is Atlassian Statuspage still down?

No, this incident was resolved 2022-04-29 16:08 UTC. For Atlassian Statuspage's live state, see https://down.guide/providers/statuspage.

How long did it last?

3d 17h, from 2022-04-25 22:47 UTC to 2022-04-29 16:08 UTC, by the times Atlassian Statuspage posted.

What was affected?

Atlassian Statuspage named Pingdom Integration, New Relic Integration, Datadog Integration, Custom Integration.

What caused it?

Atlassian Statuspage hasn't published a root cause. If it does, it shows here.

Where does this come from?

Atlassian Statuspage's official status page, https://metastatuspage.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

Feed