# Grafana Access Issues

- Provider: [Grafana Cloud](https://down.guide/providers/grafana-cloud)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 49m
- started 2026-09-28 17:32 UTC
- AWS US East (VA) - prod-us-east-3
- us, us-east-3
- id: DWN-03ab2f1a50
- Official page: https://stspg.io/tblzdh8qw6qb

## Updates from Grafana Cloud
### 2026-09-28 17:32 UTC: investigating
We are currently investigating an issue causing issues accessing the platform.

### 2026-09-28 18:00 UTC: investigating
We are continuing to investigate the issue, and will provide updates once we have more to share.

### 2026-09-28 18:38 UTC: identified
We have identified the issue, and put a mitigation in place. We continue to work towards a resolution

### 2026-09-28 19:21 UTC: resolved
This incident has been resolved.

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