# Australia data center vault login errors

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Major outage
- lasted 3m
- started 2024-02-06 02:44 UTC
- Keeper Web Vault (AU), Keeper Admin Console (AU)
- au
- id: DWN-03f285360c
- Official page: https://stspg.io/szghvxs5z76s

## Root cause
> A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \\(Sydney\\) region.

[Postmortem](https://stspg.io/szghvxs5z76s)

## Updates from Keeper
### 2024-02-06 02:44 UTC: investigating
We are investigating vault login errors in the AU region.

### 2024-02-06 02:47 UTC: resolved
Vault login issues in the AU region have been resolved.

### 2024-02-06 02:48 UTC: postmortem
A spike in API errors was detected by our team at 6:24 PM PST due to an AWS ElastiCache error in the AU \\(Sydney\\) region. The affected resource was restarted and the errors cleared at 6:43 PM PST. Our engineering team will investigate root cause and address any findings.

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