# Email drafts deleted when scheduling interview

- Provider: [Lever](https://down.guide/providers/lever)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1d 5h
- started 2025-10-27 16:28 UTC
- Hire, Hire
- us
- id: DWN-04019e8010
- Official page: https://stspg.io/5nv818nsmmd6

## Updates from Lever
### 2025-10-27 16:28 UTC: investigating
We are currently investigating an issue that intermittently affects email drafts when scheduling interviews. Issues impacting Interview emails were noticed on Thursday 10/23/2025. Users may see their email drafts removed after viewing the preview page when scheduling an interview. Our Engineering teams are actively working to resolve this as soon as possible.

### 2025-10-28 22:22 UTC: resolved
The issue where email drafts were removed when advancing through the interview scheduling process has been resolved. The incident occurred from October 16, 2025 at 9:41 AM to October 28, 2025 at 2:30 PM PT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

### 2025-10-30 12:36 UTC: postmortem
Impact Summary 
Between October 22, 2025 and October 28, 2025, an issue with the Lever email-message-editor component caused the email body to be unintentionally cleared in several workflows, including the interview scheduler and offer editor. As a result, emails may have been sent without any body content, potentially leading to confusion or miscommunication with candidates and stakeholders. 
 \\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_
Root Cause 
An update was introduced to support upcoming functionality for the Candidate Transparency feature. This change altered how the email-message-editor initialized its content: 
 \\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_
Resolution 
\* On October 27, 2025, the issue was identified and diagnosed. 
\* A fix was implemented to restore the original behavior. 
\* The fix was deployed to production on October 28, 2025 at 17:11 ET, restoring expected functionality. 
 \\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_\\\_
 Preventative Actions 
To prevent similar issues in the future, improved regression testing will be implemented for shared components like the email-message-editor.

From the builder: does your app depend on Lever? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lever) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Lever.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-04019e8010), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.