# Some products are hard down

- Provider: [Opsgenie](https://down.guide/providers/opsgenie)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 3h 45m
- started 2024-07-03 20:51 UTC
- Incident Flow, Incident Flow, Alert Flow +10
- id: DWN-049102f303
- Official page: https://stspg.io/6q53plpp4dsm

## Updates from Opsgenie
### 2024-07-03 20:51 UTC: investigating
We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

### 2024-07-03 21:45 UTC: monitoring
We have mitigated the problem and continue looking into the root cause.
The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC
We are now monitoring closely.

### 2024-07-04 00:36 UTC: resolved
Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Opsgenie. The issue has been resolved and the service is operating normally.

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