# Temporary Outbound Call Issue

- Provider: [Retell AI](https://down.guide/providers/retell)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2025-08-26 17:26 UTC
- Retell AI states the impact was 2025-08-26 15:00 to 16:30 UTC (1h 30m)
- id: DWN-04a949d73b
- Official page: https://stspg.io/8jsfwsbqwp9l

## Updates from Retell AI
### 2025-08-26 17:26 UTC: resolved
We experienced a temporary disruption where some outbound calls did not connect as expected. This was due to a telephony sip server provider issue related to elevated system load.
The issue was transient and lasted from 8:00 AM to 9:30 AM PDT.
The SIP server provider implemented a fix, and inbound calls have been operating normally since.
We are going to roll out locally hosted SIP stack to boost reliability going onwards.

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