# Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Operational
- lasted 12m
- started 2026-10-09 14:17 UTC
- PCI Integration, PCI Integration
- us
- Zoom states the impact was 2026-10-09 12:04 UTC to 2026-10-10 02:10 UTC (14h 6m)
- id: DWN-0562d06867
- Official page: https://stspg.io/vwp06p0ncd1x

## Updates from Zoom
### 2026-10-09 14:17 UTC: monitoring
On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. 
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-10-09 14:29 UTC: resolved
This incident has been resolved and the affected services have been restored.

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