# Homepage is not loading

- Provider: [Vimeo](https://down.guide/providers/vimeo)
- Confidence: Confirmed
- Impact: Major outage
- lasted 7m
- started 2025-09-04 14:22 UTC
- Website
- Vimeo states the impact was 2025-09-04 14:00 to 15:00 UTC (1h)
- id: DWN-0614a0496a
- Official page: https://stspg.io/8w5b53w3xvp2

## Updates from Vimeo
### 2025-09-04 14:22 UTC: investigating
We are currently investigating this issue.

### 2025-09-04 14:24 UTC: investigating
Current Status: detected
Current Action: Vimeo.com homepage and login are having issues loading

### 2025-09-04 14:27 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-04 14:29 UTC: resolved
Current Status: mitigated
Current Action: The issue with the homepage and login not loading has been resolved.

### 2025-09-11 13:35 UTC: postmortem
What happened
On September 4, between approximately 10:00 AM and 11:00 AM EDT, some Vimeo users experienced partially rendered pages across the site. Affected pages displayed the top menu bar but were missing portions of the expected page content.
What caused it
During a site update, some required files weren’t uploaded correctly.
How we responded
We received internal notification of the issue almost as it occurred and began investigating immediately. We quickly confirmed the outage and reverted to a prior stable version of Vimeo. This restored all affected pages within one hour. We then investigated the root cause and implemented a permanent fix by roughly 1:30 PM.
What we’re doing to prevent a recurrence
We changed the order in which Vimeo source code is uploaded and checked so that lagging updates won’t cause similar outages in the future.

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