- Level
- confirmed
- Worst impact
- Degraded
- Components
- Americas Relays
- Regions
- apac, asia-south1, us
What to do
Check whether you use Twingate Americas Relays in apac, asia-south1, us. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11h 1m it lasted.
Anything that failed between 2021-07-13 16:58 UTC and 2021-07-14 03:58 UTC may need a replay.Subscribe to Twingate's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twingate works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twingate 4
- identified
We have identified an issue with our Relay cluster in Mumbai (GCP region asia-south1-a) and are working to fix it.
provider
- monitoring
Engineering has a fix in place. We are currently monitoring the cluster and expect it to be back up by 21:00 PST.
provider
- resolved
Relay cluster in Mumbai (GCP region asia-south1-a) is now fully operational.
provider
- postmortem
Components impacted Relay Summary We encountered an issue during an upgrade to our relay cluster monitoring infrastructure. As a result, we were unable to bring the Mumbai regional cluster up during this maintenance window, and so it was left down. There was no customer impact as any connections were re-routed to another relay cluster. Root cause We determined that the root cause was a configuration error introduced during a deployment configuration upgrade. This was fixed and the cluster was brought back up during a low traffic period at the end of the day. Corrective actions We identified an issue in our CI/CD process that resulted in the initial misconfiguration, which has been corrected.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-0654d3855d
Is Twingate still down?
No, this incident was resolved 2021-07-14 03:58 UTC. For Twingate's live state, see https://down.guide/providers/twingate.
How long did it last?
11h 1m, from 2021-07-13 16:58 UTC to 2021-07-14 03:58 UTC, by the times Twingate posted.
What was affected?
Twingate named Americas Relays in apac, asia-south1, us.
What caused it?
Twingate hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twingate's official status page, https://status.twingate.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.