# Website Degraded

- Provider: [Iterable](https://down.guide/providers/iterable)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4h 59m
- started 2024-11-20 15:34 UTC
- Global Web Application
- Iterable states the impact was 2024-11-20 12:45 to 13:45 UTC (1h)
- id: DWN-07fcc84b65
- Official page: https://stspg.io/jxdzhjmwt1pm

## Updates from Iterable
### 2024-11-20 15:34 UTC: investigating
From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.

### 2024-11-20 16:51 UTC: monitoring
Iterable Engineering has confirmed that we've recovered from the errors that were previously noted as reaching app.iterable.com. Users should be seeing platform speeds return to normal. Engineering is continuing to monitor and put preventative measures in place, but if you are still seeing any impact with Iterable pages loading slowly please reach out to support@iterable.com

### 2024-11-20 20:33 UTC: resolved
This incident has been resolved.

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