# Microsoft 365 Service Degradation

- Provider: [Chargebee](https://down.guide/providers/chargebee)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1d 5h
- started 2026-11-13 07:32 UTC
- Microsoft 365
- id: DWN-0941bed3d6
- Official page: https://stspg.io/hf6yhnjck745

## Summary
Chargebee says that, due to an ongoing Microsoft 365 service outage, merchants using custom SMTP with Microsoft 365 may see delayed or failed email notifications. The provider is monitoring and says it will automatically retry pending notifications once the service is restored.

_Written by anthropic/claude-haiku-5.5 from Chargebee's own updates._

## Updates from Chargebee
### 2026-11-13 07:32 UTC: monitoring
Due to an ongoing Microsoft 365 service outage, merchants using custom SMTP with Microsoft 365 may experience delayed or failed email notifications. We are monitoring the situation and will automatically retry any pending notifications once the service is restored.
More info: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

### 2026-11-14 12:47 UTC: resolved
Microsoft has fully restored their 365 services. Custom SMTP email notifications are fully restored. We apologize for any disruption this caused.

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