# Transcription error for non English traffic

- Provider: [Retell AI](https://down.guide/providers/retell)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2025-12-10 20:41 UTC
- Retell AI states the impact was about 20m
- id: DWN-0a2d6cd769
- Official page: https://stspg.io/p6jzc8jxvz9w

## Updates from Retell AI
### 2025-12-10 19:30 UTC: resolved
For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted.
This has been identified as outages from underlying providers.
We are working on adding more fallback routes to improve the stability of the platform.

From the builder: does your app depend on Retell AI? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=retell) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Retell AI.

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