# Off-Net Port Activations

- Provider: [Bandwidth](https://down.guide/providers/bandwidth)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 6h 51m
- started 2026-10-22 14:57 UTC
- Number Porting
- id: DWN-0c900c134a
- Official page: https://stspg.io/5bps33cvtqr6

## Root cause
> Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition.

Category: Upstream dependency. [Postmortem](https://stspg.io/5bps33cvtqr6)

## Updates from Bandwidth
### 2026-10-22 14:57 UTC: identified
Bandwidth teams have identified that due to a vendor condition some off net port orders are not activating as expected.

### 2026-10-22 16:18 UTC: monitoring
Teams are observing expected port activation times and will monitor for stability.

### 2026-10-22 21:48 UTC: resolved
This incident has been resolved.

### 2026-10-23 09:34 UTC: postmortem
Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition. 
Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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