# Elevated error rates

- Provider: [DeepL](https://down.guide/providers/deepl)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-08-18 22:41 UTC
- eu, us
- id: DWN-0d4b272c35
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/P72Z9AI

## Root cause
> The cause was a routing issue on part of our external load-balancing layer, which stopped directing traffic to the meetings service following a routine deployment.

Category: Deploy or config change. [Postmortem](https://deeplstatus.trust.eu.pagerduty.com/posts/details/P72Z9AI)

## Updates from DeepL
### 2026-08-18 22:41 UTC: resolved
Affected Services: DeepL Free - Document Translation, DeepL Pro - API (JP), DeepL Apps, DeepL Web, Accounts & Login, DeepL Pro - API (US), DeepL Pro - Voice for Meetings, DeepL Pro - Voice for Conversations, DeepL Free - Write, DeepL Pro - Write, DeepL Pro - Document Translation, DeepL Pro - API (EU), DeepL Pro - Glossaries, DeepL Pro - Translate, DeepL Free - Translate, DeepL Free - API (EU)
 Started: Tue, 18 Aug 2026 22:20:00 GMT
 Last Updated: Tue, 18 Aug 2026 22:41:00 GMT
 Updates: 
 22:20:00: We are investigating elevated error across our servcies. Some users may be getting error messages. We have identified the cause and are working on a fix. A further update will follow shortly.
 22:41:00: We found the issue and resolved it. 
 The cause was a routing issue on part of our external load-balancing layer, which stopped directing traffic to the meetings service following a routine deployment. The service itself remained healthy throughout, and customers on internal network connections were not affected.
We restored correct routing across all affected load balancers and have confirmed that traffic and error rates are back to normal. We are reviewing the deployment process to prevent a recurrence.

### 2026-08-18 22:41 UTC: resolved
Affected Services: DeepL Free - Document Translation, DeepL Pro - API (JP), DeepL Apps, DeepL Web, Accounts & Login, DeepL Pro - API (US), DeepL Pro - Voice for Meetings, DeepL Pro - Voice for Conversations, DeepL Free - Write, DeepL Pro - Write, DeepL Pro - Document Translation, DeepL Pro - API (EU), DeepL Pro - Glossaries, DeepL Pro - Translate, DeepL Free - Translate, DeepL Free - API (EU)
 Started: Tue, 18 Aug 2026 22:20:00 GMT
 Last Updated: Tue, 18 Aug 2026 22:41:00 GMT
 Updates: 
 22:20:00: We are investigating elevated error across our servcies. Some users may be getting error messages. We have identified the cause and are working on a fix. A further update will follow shortly.
 22:41:00: We found the issue and resolved it. 
 The cause was a routing issue on part of our external load-balancing layer, which stopped directing traffic to the meetings service following a routine deployment. The service itself remained healthy throughout, and customers on internal network connections were not affected.
We restored correct routing across all affected load balancers and have confirmed that traffic and error rates are back to normal. We are reviewing the deployment process to prevent a recurrence.

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