# SMS Delivery Delays from Twilio to Brisanet Brazil - Provider: [Twilio](https://down.guide/providers/twilio) - Confidence: Confirmed - Impact: Degraded - ongoing for 1d 17h - started 2026-11-13 22:36 UTC - SMS, Latin America - latam - id: DWN-0eef9d5daf - Official page: https://stspg.io/pk3sl22ss1pz ## Summary Twilio says SMS delivery from Twilio to Brisanet network subscribers in Brazil has been delayed since 2026-11-13. It recovered and was monitored on 2026-11-14, then the incident was re-identified that evening. As of the latest update on 2026-11-15, the cause is identified and being worked on. _Written by anthropic/claude-haiku-5.5 from Twilio's own updates._ ## Updates from Twilio ### 2026-11-13 22:36 UTC: investigating Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-11-13 22:51 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-11-13 23:52 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-11-14 01:52 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-11-14 04:11 UTC: monitoring We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-11-14 06:11 UTC: monitoring We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-11-14 10:18 UTC: monitoring We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-11-14 18:21 UTC: monitoring We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available. ### 2026-11-14 18:46 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-11-14 19:47 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-11-14 21:53 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-11-15 01:54 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-11-15 10:01 UTC: identified Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. 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