# Performance Degradation for Customers in Mumbai and Chennai

- Provider: [Akamai](https://down.guide/providers/akamai)
- Confidence: Confirmed
- Impact: Operational
- lasted 13d 6h
- started 2026-10-27 13:09 UTC
- Edge Delivery
- apac, us
- Akamai states the impact was 2026-10-27 08:05 to 10:45 UTC (2h 40m)
- id: DWN-0f44120cb7
- Official page: https://stspg.io/6vtspdnxgnqy

## Updates from Akamai
### 2026-10-27 13:09 UTC: investigating
On October 27, 2026, between 08:05 UTC and 10:45 UTC customers using services in Mumbai and Chennai may have experienced performance degradation. This occurred due to packet loss within an upstream provider’s network. As of 10:45 UTC the loss has subsided, and we are no longer seeing degraded performance in the affected regions. We have been monitoring for recurrence, and will continue to do so for the next few hours.If you have questions or are still experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

### 2026-11-09 19:24 UTC: resolved
We can confirm that the issue was mitigated at 17:15 UTC on November 2, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

From the builder: does your app depend on Akamai? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=akamai) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Akamai.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-0f44120cb7), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.