# Synthetics service may not run on schedule (us-east-4)

- Provider: [Elastic Cloud](https://down.guide/providers/elastic-cloud)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 46m
- started 2026-04-06 17:58 UTC
- us, us-east-4
- id: DWN-10150ef51e
- Official page: https://stspg.io/mq1zxhymc8nn

## Updates from Elastic Cloud
### 2026-04-06 17:58 UTC: investigating
We are investigating an issue in our Synthetics service on us-east-4. Some customer monitor jobs may not run on their expected schedule. We will provide an update in an hour or earlier.

### 2026-04-06 19:16 UTC: identified
We have identified the problem and are working on a solution. We should have an update within the next 2-3 hours.

### 2026-04-06 20:43 UTC: resolved
Issue has been fixed and there should be no more customer impact

From the builder: does your app depend on Elastic Cloud? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=elastic-cloud) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Elastic Cloud.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-10150ef51e), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.