# Heap Connect Syncs: Possibility Of Stale Data

- Provider: [Heap](https://down.guide/providers/heap)
- Confidence: Confirmed
- Impact: Operational
- lasted 1d 22h
- started 2026-08-15 14:32 UTC
- Heap Connect
- us
- id: DWN-102aea4c9d
- Official page: https://stspg.io/sn91d3fd1z2y

## Updates from Heap
### 2026-08-15 14:32 UTC: identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

### 2026-08-15 16:26 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-08-16 14:59 UTC: monitoring
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync

### 2026-08-17 13:03 UTC: resolved
This incident has been resolved.

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