# US05 Processing Latency

- Provider: [Braze](https://down.guide/providers/braze)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 12m
- started 2026-05-08 04:35 UTC
- Dashboard, SDK Data Collection, Data Processing +1
- us, us-east-1
- id: DWN-1151e9ab55
- Official page: https://stspg.io/5yxsdtjjkm44

## Updates from Braze
### 2026-05-08 04:35 UTC: identified
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). 
We are working on a fix.
Please see https://health.aws.amazon.com/health/status for more details.

### 2026-05-08 05:04 UTC: identified
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. 
Please see https://health.aws.amazon.com/health/status for more details.

### 2026-05-08 05:32 UTC: monitoring
We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region.
At this point, latency and error rates have returned to normal levels for all services. 
Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.

### 2026-05-08 05:47 UTC: resolved
Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. 
We will continue to monitor the overall system health until AWS reports full recovery. 
Please see https://health.aws.amazon.com/health/status for more details.

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