# Audience access issue impacting subset of customers

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2025-12-18 17:24 UTC
- Hightouch states the impact was 2025-12-18 15:24 to 16:06 UTC (42m)
- id: DWN-11c6a1530b
- Official page: https://stspg.io/yr8xpwrvbsm1

## Updates from Hightouch
### 2025-12-18 16:00 UTC: resolved
Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted.
This issue has been resolved.

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