# Degraded RADIUS Service

- Provider: [JumpCloud](https://down.guide/providers/jumpcloud)
- Confidence: Confirmed
- Impact: Degraded
- lasted 37m
- started 2025-07-29 13:36 UTC
- RADIUS - US Region
- us
- id: DWN-11e065991b
- Official page: https://stspg.io/rwc2g4bspbdy

## Updates from JumpCloud
### 2025-07-29 13:36 UTC: investigating
We're currently investigating reports of intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently.

### 2025-07-29 14:04 UTC: monitoring
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate to JumpCloud's RADIUS-as-a-Service.

### 2025-07-29 14:13 UTC: resolved
This incident has been resolved.

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