# Delays to Conversation Updates

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Degraded
- lasted 38m
- started 2025-09-15 17:24 UTC
- Email Processing
- id: DWN-132849ab6e
- Official page: https://stspg.io/hqnkc5n6sys5

## Updates from Help Scout
### 2025-09-15 17:24 UTC: investigating
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.

### 2025-09-15 18:02 UTC: resolved
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!

From the builder: does your app depend on Help Scout? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=help-scout) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Help Scout.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-132849ab6e), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.