Login Issues & Partial Capture Outage (Web & Mobile)

What to do

• Check whether you use FullStory Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 15m it lasted.

  Anything that failed between 2024-05-10 15:38 UTC and 2024-05-10 19:53 UTC may need a replay.

• Subscribe to FullStory's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=fullstory works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from FullStory 3

1. investigatingMay 10, 2024, 3:38 PM UTC

   At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.

   provider

2. monitoringMay 10, 2024, 4:59 PM UTC

   We've applied a fix and we're monitoring the results.

   provider

3. resolvedMay 10, 2024, 7:53 PM UTC

   Partial Capture Outage - Web & Mobile: For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions. Login Issues: After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved. If there are any follow up questions on the above, please reach out to support@fullstory.com.

   provider

Corrections

None so far.

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