# Message events on user and subscription profiles slow and timing out

- Provider: [OneSignal](https://down.guide/providers/onesignal)
- Confidence: Confirmed
- Impact: Degraded
- lasted 40m
- started 2026-07-30 16:52 UTC
- id: DWN-154cfac87f
- Official page: https://status.onesignal.com/incidents/01KYSZ20QZ297HMRHDSK1SX260

## Updates from OneSignal
### 2026-07-30 16:52 UTC: investigating
What’s happening: Loading message events on the user and subscription profiles is timing out.
Who’s affected:
• Some customers may experience slow load times or timeouts when loading message events on the user profile
Current Status: We are investigating the issue and will provide an update in 30 minutes

### 2026-07-30 17:32 UTC: resolved
The issue has been resolved. All impacted systems are now operating normally.

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