# Delays receiving emails from Gmail and Office channels in \[us-west-2\]

- Provider: [Front](https://down.guide/providers/front)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 54m
- started 2026-02-23 15:17 UTC
- Gmail, O365
- us, us-west-2
- id: DWN-1597084968
- Official page: https://stspg.io/w11rs770w1dt

## Updates from Front
### 2026-02-23 15:17 UTC: investigating
Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.

### 2026-02-23 15:51 UTC: investigating
Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

### 2026-02-23 16:36 UTC: investigating
Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

### 2026-02-23 16:48 UTC: monitoring
Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

### 2026-02-23 18:10 UTC: resolved
This incident has been resolved.

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