# \[INC-1147\]  Service degradation of LCY (London) PoP

- Provider: [Imperva](https://down.guide/providers/imperva)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2026-09-28 11:42 UTC
- London 1, UK (LCY)
- eu
- id: DWN-161c0f9253
- Official page: https://stspg.io/3zz9r2d5p2ss

## Updates from Imperva
### 2026-09-28 11:42 UTC: resolved
Imperva identified an issue in the London (LCY) PoP that impacted a subset of customers who experienced packet loss, connection timeouts, and intermittent connectivity issues.
The issue was traced to one of Imperva's third-party internet service providers. To mitigate the impact, Imperva rerouted traffic and bypassed the affected provider. Following this mitigation, service was restored and performance returned to normal levels.

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