- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Prisma Accelerate
- Down Index
- 28of 100
What to do
Check whether you use Prisma Data Platform Prisma Accelerate. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 34m it lasted.
Anything that failed between 2026-02-04 18:25 UTC and 2026-02-04 18:59 UTC may need a replay.Subscribe to Prisma Data Platform's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=prisma works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident.
Category: Upstream dependency
Read the postmortemUpdates from Prisma Data Platform 3
- identified
Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.
provider
- monitoring
Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-169248d7e4
Is Prisma Data Platform still down?
No, this incident was resolved 2026-02-04 18:59 UTC. For Prisma Data Platform's live state, see https://down.guide/providers/prisma.
How long did it last?
34m, from 2026-02-04 18:25 UTC to 2026-02-04 18:59 UTC, by the times Prisma Data Platform posted.
What was affected?
Prisma Data Platform named Prisma Accelerate.
What caused it?
Upstream dependency. Prisma Data Platform wrote: "Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident." The postmortem: https://stspg.io/lfwnjyjv41x2
Where does this come from?
Prisma Data Platform's official status page, https://www.prisma-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.