# Event ingestion issue for Starter and Growth customers in US

- Provider: [RudderStack](https://down.guide/providers/rudderstack)
- Confidence: Confirmed
- Impact: Major outage
- lasted 18m
- started 2026-05-08 03:44 UTC
- Data Ingestion (US)
- us
- id: DWN-176762222d
- Official page: https://stspg.io/r7j757j0jxb9

## Updates from RudderStack
### 2026-05-08 03:44 UTC: investigating
We are currently investigating the issue. Enterprise customers are NOT affected by this issue.

### 2026-05-08 03:45 UTC: investigating
AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.

### 2026-05-08 04:02 UTC: resolved
This incident has been resolved

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