# Email sign-in degradation

- Provider: [Klarna](https://down.guide/providers/klarna)
- Confidence: Confirmed
- Impact: Degraded
- lasted 16h 57m
- started 2026-11-12 22:28 UTC
- Europe, North America, Asia Pacific
- apac, eu, us
- id: DWN-17f22b4471
- Official page: https://stspg.io/6l2m1cmq70fv

## Summary
Klarna says email verification codes are delayed for Microsoft email addresses (Outlook, Hotmail, Live) when signing in to the Klarna App, so some customers may be unable to complete sign-in or sign-up. The provider says Microsoft is continuing work to restore its service, and the incident is in monitoring status.

_Written by anthropic/claude-haiku-5.5 from Klarna's own updates._

## Updates from Klarna
### 2026-11-12 22:28 UTC: investigating
We are currently experiencing issues with email verification codes for Microsoft email addresses, including Outlook, Hotmail and Live, when signing in to the Klarna App. Microsoft is working to restore the service as soon as possible. Thank you for your patience.

### 2026-11-13 08:30 UTC: monitoring
We continue to experience delays in delivering email verification codes to Microsoft email addresses. Some customers may be unable to complete sign-in or sign-up when email verification is required. 
Microsoft is continuing work to restore its service. Thank you for your patience.

### 2026-11-13 15:25 UTC: resolved
Delivery of email verification codes to Microsoft email addresses has recovered, and email verification for sign-in and sign-up is working again. Some emails may still experience delays. Thank you for your patience.

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