# 2025-October-1 Resolved Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2025-10-07 08:19 UTC
- eu, us
- id: DWN-192d2fa422
- Official page: https://stspg.io/8h6br8g5y86x

## Updates from Sauce Labs
### 2025-10-01 01:00 UTC: resolved
Between 13:54 UTC on October 1, 2025, and 10:22 UTC on October 2, 2025, some automated Android Emulator tests failed intermittently in our US West and EU Central data centers. This was caused by a screen resolution change. We fixed the issue and all services are now fully operational.

### 2025-12-11 16:16 UTC: postmortem
Dates:
Wednesday, October 1st 2025, 10:34 UTC - Thursday, October 2nd 2025, 22:22 UTC
What happened:
Virtual Android and Visual tests using the “Android GoogleAPI Emulator” were failing if they contained conditioned that required the exact app dimensions.
Why it happened:
A new default emulator was released including a setting that did not account for customer defined virtual screen resolutions.
How we fixed it:
The issue was resolved by rolling back the deployment.
What we are doing to prevent it from happening again:
A new release was scheduled with an update to accommodate tests with customer defined screen resolution.

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