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Incident

Dropbox may not be working as expected

Maintenance Lasted 36m · started · Dropbox's page

DWN-19b59f7323

Level
confirmed
Worst impact
Maintenance
Components
Website, Desktop Application, Mobile Application, API, Paper, Passwords, Dash, Replay, DocSend, Support Services
Regions
us

What to do

  • Check whether you use Dropbox Website, Desktop Application, Mobile Application, API and 6 more in us. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Check that everything you run on Dropbox came back after the window closed 2024-10-23 18:59 UTC.

  • Subscribe to Dropbox's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=dropbox works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dropbox 4

  1. investigating

    Dropbox may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. resolved

    We’re back! Dropbox should be up and running. Thanks for bearing with us.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-19b59f7323

Is this Dropbox maintenance still going on?

No, it ended 2024-10-23 18:59 UTC.

How long did it last?

36m, from 2024-10-23 18:24 UTC to 2024-10-23 18:59 UTC, by the times Dropbox posted.

What was affected?

Dropbox named Website, Desktop Application, Mobile Application, API and 6 more in us.

What caused it?

Dropbox hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dropbox's official status page, https://status.dropbox.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.