- Level
- confirmed
- Worst impact
- Degraded
- Components
- Writer dashboards
- Down Index
- 26of 100
What to do
Check whether you use Substack Writer dashboards. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 11h it lasted.
Anything that failed between 2025-04-30 13:31 UTC and 2025-05-02 01:21 UTC may need a replay.Subscribe to Substack's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=substack works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Substack 5
- investigating
We are experiencing a delay in reader activity statistics relating to email deliveries/opens. Emails continue to send as normal, though their stats are currently delayed.
provider
- identified
We have identified the issue related to delayed statistics for email deliveries and opens. We are currently processing enqueued events and working toward full recovery.
provider
- identified
Our engineers are backfilling missing data from the impacted time period. We'll continue to update the incident as that process completes.
provider
- identified
At this time, email delivery statistics are accurate, but we're still in the process of backfilling email open statistics between Tuesday and Wednesday afternoon.
provider
- resolved
All email analytics should be up to date.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1a1bd3efaf
Is Substack still down?
No, this incident was resolved 2025-05-02 01:21 UTC. For Substack's live state, see https://down.guide/providers/substack.
How long did it last?
1d 11h, from 2025-04-30 13:31 UTC to 2025-05-02 01:21 UTC, by the times Substack posted.
What was affected?
Substack named Writer dashboards.
What caused it?
Substack hasn't published a root cause. If it does, it shows here.
Where does this come from?
Substack's official status page, https://substack.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.