# Network incident

- Provider: [api.video](https://down.guide/providers/api-video)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 27m
- started 2026-04-13 09:36 UTC
- Web services, Video Player, Video On Demand +2
- id: DWN-1aaaeca45b
- Official page: https://stspg.io/97zw1m983kmg

## Root cause
> A service disruption occurred due to an unexpected underlying infrastructure malfunction.

[Postmortem](https://stspg.io/97zw1m983kmg)

## Updates from api.video
### 2026-04-13 09:36 UTC: investigating
We are currently investigating an incident affecting our Network, which is causing temporary availability issue.

### 2026-04-13 09:41 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-04-13 09:50 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-13 12:03 UTC: resolved
A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.

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