# Outbound notifications are not being sent

- Provider: [Courier](https://down.guide/providers/courier)
- Confidence: Confirmed
- Impact: Operational
- lasted 4h 28m
- started 2023-09-28 16:25 UTC
- id: DWN-1b03e2c3ac
- Official page: https://stspg.io/9nw5y1k3yxy1

## Updates from Courier
### 2023-09-28 16:25 UTC: investigating
We are currently investigating an issue where messages are not being sent to downstream providers.

### 2023-09-28 16:26 UTC: identified
The issue has been identified and a patch has been deployed.

### 2023-09-28 16:31 UTC: monitoring
A fix has been implemented and the team is monitoring pipeline health. All unprocessed messages should be sent as platform health recovers.

### 2023-09-28 20:53 UTC: resolved
The incident has been verified as resolved

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