# incident fixed and monitoring

- Provider: [HeyGen](https://down.guide/providers/heygen)
- Confidence: Confirmed
- Impact: Operational
- lasted 1d 4h
- started 2026-10-10 00:37 UTC
- id: DWN-1b6085527d
- Official page: https://status.heygen.com/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63

## Updates from HeyGen
### 2026-10-10 00:37 UTC: monitoring
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.

### 2026-10-11 04:56 UTC: resolved
incident resolved

From the builder: does your app depend on HeyGen? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heygen) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HeyGen.

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